Please Note: All turn-around times are estimates only and do not account for shipping/logistics time. These turn-around times should not be taken as guaranteed delivery dates. Many factors can influence your project’s timeline including: press delays, artwork issues, shipping / logistic problems, and many other elements out of our control. Turnaround starts from the time the file upload is complete.
If a job has revised files, is placed on hold, or is awaiting proof approval the turnaround starts from time the approval is given.
Our turnaround times refer solely to production. Once production is complete it may take up to one business day for orders to ship. It is our goal to release all jobs as soon as completion of production allows. The last day of your turn-around is not a guaranteed “in hands” date.
While we make every attempt to meet or exceed the stated turnaround times, turn times are not guaranteed. A variety of issues including but not limited to equipment failure, weather conditions, productions errors, etc. may create unplanned delays. If your order is time sensitive we recommend that you contact us prior to placing your order. Production days are Monday – Friday only with exceptions for stated holidays.
When determining turnaround times, orders placed prior to noon with approved, print ready files will count the order day as the first business day of the production turn cycle. Orders placed after 12 noon will be counted towards the next business day. Requesting proofs may delay the turnaround time as we will not put the order into production until the proofs are approved.